Support
Email hello@crewvisa.app and tell us what went wrong. A real person from the CrewVisa team will reply.
What we can help with
- signing in, confirming your email, or resetting your password;
- adding or correcting a Schengen trip;
- using the CrewVisa Pro documents wallet;
- subscription access or restoring a purchase;
- privacy, account deletion, or a security concern.
What to include
To help us solve the problem quickly, tell us:
- whether you use CrewVisa on iPhone, Android, or the web;
- what you were trying to do;
- the exact error message, if one appeared;
- a screenshot with private information covered or cropped out, if it helps explain the problem.
Keep private information out of support email. Never send us your password, CrewVisa PIN, payment details, passport image, proof photo, or a document from your wallet.
Quick fixes
I cannot sign in
Use Forgot password on the sign-in screen and follow the link in the email. Check your spam folder if it does not arrive.
I paid for Pro but it is still locked
Open Settings → Account → Restore Purchases. Make sure your phone is signed in to the same App Store or Google Play account that made the purchase.
I want to cancel
Subscriptions are managed by Apple or Google. Cancel CrewVisa Pro in your App Store or Google Play subscription settings. Your Pro access continues until the end of the period already paid for.
I want to delete my account
Open CrewVisa and go to Settings → Account → Delete account. You can also email us if you cannot reach the app.
Privacy or security
For a privacy request, use the subject Privacy request. To report a possible security problem, use Security report. Read our Privacy Policy for details about your data and rights.